FAQs

Oversize and extremely large and heavy items may require extra shipping costs. All freight costs are figured from the warehouse that is shipping the order and the final destination and this can change on a daily basis. You will be contacted in advance to approve additional shipping costs. If approved we will charge your credit card the additional freight costs. If you do not wish to pay the additional charges we will immediately cancel and refund that part of your order.

You may cancel an order so long as any item on that order has not shipped or has been dropshipped from the manufacturer. This includes Special Orders and Back Orders as they are shipped from the Manufacture and unable to cancel as well.

We have access to the largest accessory warehouses' in the country and we check with each and everyone to see if your parts are available before we contact the manufacture and place the Special Order. This will actually speed-up the delivery because as soon as they are available they will be ship directly to you. You will find if none of these warehouses' have them in stock then it is on a Factory Back Order. Rest assured we are doing everything we can to speed-up the delivery of your order.

When you placed your order you agreed with the Store Policies terms and conditions of your purchase. Of course you have the right to contact your credit card company, however, if you attempt to misuse their services by filing fraudulent and false claims and are able to have your money refunded we are obligated to enforce the terms and conditions of this purchase.

We will show your credit card company proof you agreed to our Store Policies and that we delivered as promised. We will then file a complaint with your credit card company for the misuse of their terms. If your credit card company finds this to be true they then have the right to cancel your credit card and demand payment in full.

If we are forced to find other means to recover our money you will receive a Demand for Payment letter and have 10 days which to pay in full. There will be an additional charge of $25 for processing this demand. If we do not receive this payment this matter will be turned over to a collection agency.

We will then file a fraud report with the FBI, Internet Fraud Complaint Center and the National White Collar Crime Center. We report your IP ADDRESS (recorded when you placed your order) as well as the ship to information including telephone numbers used to commit this crime. We also will direct this information to the appropriate law enforcement and regulatory agencies in your home area.

If your order packaging appears damaged upon arrival or has been opened and then taped shut, do not accept delivery! If you are not there to sign for your package, and UPS or FedEx has left you a damaged box, you must call UPS at (800) 742-5877, or FedEx at (800) 463-3339 immediately, and tell them the driver left a damaged or previously opened package and that you wish to refuse it. UPS and/or FedEx must pickup the package and return it to us automatically, at their expense. You have 48 hours (two business days) in which to notify us your order arrived damaged. After 48 hours (two business days) we will not accept any claims that your order arrived damaged. Damaged orders will be exchanged for the same part only. We cannot cancel orders because they may have arrived damaged - no exceptions.

In a effort to expedite the shipping of your order, we may dropship all or a partial amount of your ordered items directly to you from the manufacturer. This is a "value-added service" at no additional cost to you.

To initiate a return/exchange, please request an RMA (Return Merchandise Authorization) by viewing your past orders. Choose the order number that corresponds with the product you wish to return/exchange -- look for "How to Return a Product" at the bottom of the page. Once we approve your RMA, you can return the product. Make sure to state your name, order number, and RMA number on the outside of the package for efficient identification. Failure to do so may delay or revoke the RMA process. Please note that we do not pay the shipping charges involved in returning goods.

You will receive your Return Merchandise Authorization (RMA) information via email; this will take 3-5 business days. Follow the instructions supplied in your email for returning your items(s). The credit for the item(s) you return is posted after we have received confirmation from the warehouse that they received the part(s) in good resalable condition. Shipping and handling fees are not refundable. You will be responsible for re-boxing charges if needed. This entire credit process can take 3-6 weeks so please be patient.

Either you mistyped your email address on the order form or you failed to add ATVAccessoryOutlet.com to your approved email domain list. Please add the domain ATVAccessoryOutlet.com to your spam-filtering agent so that we can send you a copy of your order. For users that require the email originator to respond to a link and type in the 'code' before the email is passed through, sorry we can no longer respond to these requests. So be sure you add our domain to your approved email list!

After you have added us to your approved email list, you may then email us and request us to resend the documentation concerning your order.

At any time, you have the ability to opt-in or opt-out of receiving our informative newsletters. Our newsletters contain matter regarding new product offerings, sales, and other suitable information. To change the status of whether you want to receive our newsletter, you will need to modify your Account Settings.

Once your order is placed, you should immediately receive an email acknowledgment confirming that we have received and processed your order. The message will contain the details of your order including the order number, total amount charged to your credit card including, shipping and handling. Once your order is shipped, you will then receive an email pertaining the details regarding the shipment of your order (i.e. tracking number, courier, dropshipment, etc.). One reason you may not receive email from us is due to Spam filters. Please see Failed Confirmation / Processing Email.

An order status of pending simply means that we are awaiting payment in full. A prime example is the case where a customer is sending a money order as payment. An order that is pending will never be shipped until it is upgraded to Processed. that we are awaiting payment in full before "Pending" means a UPS, FedEX or Priority Mail tracking number is not yet available. It takes 24-48 hours for this information to appear after shipping. “Pending” also appears if your item is shipped via truck freight or a Special Order being drop shipped directly from the manufacturer. Tracking numbers in both those cases are not available.

An order status of processed can have a variety of meanings. One is that your order is being staged in the warehouse for prompt shipping. Another is that we are dropshipping it directly from the manufacturer. In some instances it may indicate that one or more of your items is en route to us on a stocking order from the manufacturer. If your order is going to take more than 10 business days to ship, you will be notified of this delay on your product order status page. Tracking numbers for orders that are dropshipped are not always available.

No, we do not give refunds on products with Warranty issues. If a product purchased from us has appeared to fail and it is covered by a Manufacturer's Warranty, we will attempt to help you exercise your rights under the Manufactures Warranty. To begin the Warranty Exchange request process you must call us at 865-481-6254 and tell us the reason you request a Warranty Exchange. We will instruct you further based on the manufacturer's warranty.
We do not Warranty products, Manufactures Warranty products. All decisions to repair or replace a product that appears to have a manufacturing defect is up to the manufacture of that product. You are responsible for all shipping costs and any price difference during a Warranty exchange.

If you refuse delivery of your order for any reason other than freight damage, you will be charged shipping costs, handling fees and a 15% restocking fee. Special Orders cannot be returned. Please note: The warehouse may not accept boxes without Return Authorization numbers on them, this includes shipments you may have attempted to refuse. Please understand there could be 50-100 boxes coming back to a warehouse at any one time and it would be very easy for a box to get lost. If this happens there is no way to give you credit. If you wish to Exchange or Return an item you must first request an RMA from us.

If you are not completely satisfied with one of our products you may return it any time within 30 days of the date of Shipment for a hassle-free refund of the amount paid for the product. Refunds do not include shipping costs. On exchange of defective products, we will pay for shipping on the outbound replacement product only. We only specify that the product not be damaged, missing components or manufacturer's documentation. Special order or non-stocking items are specifically exempted from this policy and will be assessed an appropriate re-stocking charge.

To initiate a return/exchange, please request an RMA (Return Merchandise Authorization) by viewing your past orders. Choose the order number that corresponds with the product you wish to return -- look for "How to Return a Product" at the bottom of the page. Once we approve your RMA, you can return the product. Make sure to state your name, order number, and RMA number on the outside of the package for efficient identification. Failure to do so may delay or revoke the RMA process. Please note that we do not pay the shipping charges involved in returning goods.

If you choose not to request a Return Authorization and ship back to the address on the shipping label here is what will happen; Accepted returns without prior approval or an RA number on the box take a minimum of 8 to 10 weeks for processing. There is also a good chance you will never receive a refund if you can not prove it was returned. Because of the extra work and time it takes to track down a return and who should receive credit please understand, your refund will be less a restocking fee is 25% as well as Shipping Costs. There are no exceptions to this rule.

By law, we are forced to charge a 9.75% state tax on all orders originating in the state of Tennessee only.

For those items that ship via Fed Ex, UPS or Priority Mail, you will be e-mailed corresponding tracking numbers. You may also track your shipping through our web site, under Order Status. Tracking information is not available on items sent via truck freight (common carrier), some items sent via US MAIL or products drop shipped directly from the manufacturer.

We do allow local customers to pickup their orders at our warehouse. If this is an option you wish to pursue, please schedule a pickup with a Customer Service Representative. We cannot allow unscheduled visits to the warehouse.